FAQ
Have a Question?
What is your refund policy?
All sales are final. If you would like to transfer your package to another person or address, please email us. Transfers must be used within the season and do not roll over to the following year.
What can I expect with my delivery?
Spots are limited and booked on a first come first serve basis. After your order is placed, you will receive an email regarding the specific delivery date. We will do our best to schedule it during the week you selected online but it’s not guaranteed. Deliveries begin in late September for the fall and late November for Christmas.
If you have a specific delivery date or event date in mind, please contact us directly and we’d love to discuss how we can help meet your needs.
What areas do you deliver to?
We deliver to Guilford, Forsyth, Randolph and Davidson counties. Upon checking out, you will be able to select the correct delivery fee for your area. Please contact us for delivery availability outside these counties.
Do I have to be home for delivery?
No, you don’t have to be home for the fall but someone will need to be home for Christmas setup. Our team will carefully set up your porch décor based on your order. Set-up takes 30-45 minutes. If you have any specific setup instructions, simply let us know in advance and we’ll ensure everything is arranged to your liking.
Not sure which package is best for your situation?
Email us at contact@piedmontporchperfect.com and include a picture of your porch/design area. One of our designers will be in touch.
For your consideration, the package you decide on should be based on several factors:
– The size of your porch/entry way
– The look you are wanting to achieve
– Personal preference
If you are trying to decide between two options, we always recommend going with the larger of the two. We have found clients never regret having an excess of pumpkins…but do sometimes wish they would have more!
Decorating request for Special Events or Businesses?
Please reach out to us by phone/text (336)770-2625 or contact@piedmontporchperfect.com!
How should I care for my pumpkins?
Pumpkins will vary in size, shape and color and we can’t guarantee how long they will last. We will clean each pumpkin with a solution prior to delivery. Lightly sprinkling cayenne pepper can help keep critters away.
What if I don’t want to keep the décor?
For an optional add-on, we will pick up the items at the end of the season. Please note, we do not pick up decaying or carved pumpkins.
CAN MY DOG BE OUTSIDE DURING DELIVERY?
For everyone’s safety, we kindly ask that all pets be kept indoors or restrained if outside during your delivery and pick-up window.
HOW SHOULD I PREPARE MY PORCH?
To get the best results, we recommend power-washing your porch if needed, blowing off any fallen leaves and laying out any fall themed rugs or doormats before our arrival.